At Silvio Datti, we work diligently to ensure that your orders reach you safely, quickly, and complete. Please review the delivery terms below before placing an order.
Order Preparation Process
Your orders will begin being prepared as soon as possible after payment confirmation.
The preparation time may vary during public holidays, weekends, and busy campaign periods.
Shipping Handover Time
Orders are prepared for shipment as soon as possible after payment confirmation.
Processing and handover times may vary depending on the destination country, shipping carrier, public holidays, promotional periods, and other circumstances.
Once your order has been handed over to the shipping carrier, tracking information will be provided.
Delivery Time
The delivery time may vary depending on the operations of the selected shipping company and the delivery address.
Silvio Datti cannot be held responsible for delays caused by the shipping company.
Delivery Address
Your order will be shipped to the delivery address you provided during payment.
The customer is responsible for delays, returns, or additional shipping fees resulting from providing an incomplete or incorrect delivery address.
Shipping Inspection
We recommend that you always check the shipping package when receiving your order.
If the package is crushed, torn, opened, or damaged, we recommend asking the courier to prepare a report and refusing to accept the product.
Having damaged products recorded in a report in the presence of the courier before accepting delivery will help expedite the review and resolution process.
For shipments that have been accepted without damage being recorded, the assessment process may differ in the event of subsequent disputes.
Missing or Incorrect Product
If your order contains a missing, incorrect, or manufacturing-defective product, you must contact us as soon as possible after the delivery date.
Once the necessary review has been completed, product replacement or the relevant resolution process will be initiated where deemed appropriate.
Shipping Fees
The shipping fee is shown to the customer on the payment screen when placing the order.
Silvio Datti may offer free shipping as part of periodic campaigns. The campaign terms will be specified separately for the relevant period.
Undeliverable Orders
The customer is responsible for the reshipping costs of orders returned to us because the recipient was not present at the delivery address, the address information was incomplete or incorrect, or the order was not accepted.
Contact
You can contact us using the contact details below regarding shipping and delivery processes.
Email: info@silviodatti.com
Phone / WhatsApp: 0535 040 94 89
Correspondence Address:
Oba Neighborhood
11050 Sokak No: 4
Alanya / Antalya 07460
Türkiye