Last Updated: July 8, 2026
At Silvio Datti, we prioritize customer satisfaction. It is important to us that you are satisfied with the products you purchase. Therefore, we offer return and exchange services in accordance with the conditions below.
Return and Exchange Period
You may request a return or exchange within 14 days from the date the product was delivered to you.
Return and Exchange Conditions
For a return or exchange to be possible, the product;
- It must be unused,
- It must not have been washed,
- It must not carry the smell of perfume, deodorant, cigarettes, or any other odor,
- It must not contain stains, deformation, tears, or any damage caused by the user,
- All original tags must still be attached,
- It must be sent with its original packaging,
- It must be in a condition suitable for resale,
- It must be sent together with the order information or invoice,
is required.
Return or exchange requests for products that do not meet these conditions may not be accepted.
Shipping Fees
Delivery
- Shipping is free on qualifying orders.
- For orders that do not qualify for free shipping, the applicable shipping fee is calculated and displayed at checkout.
Returns and Exchanges
- The customer is responsible for the shipping costs for return and exchange shipments.
- Silvio Datti covers all shipping costs for incorrectly shipped products, missing items, or manufacturing-defective products.
Return Process
Once your return request reaches us, the product will be inspected. If the product meets the conditions stated above, the refund will be issued via the payment method used for the purchase. Processing times may vary between banks and payment providers.
Exchange Process
Exchange requests are evaluated subject to stock availability. If the requested product is out of stock, a refund or an alternative product may be offered.
Promotional and Discounted Products
Promotional and discounted products are also eligible for return or exchange within 14 days, provided that they meet the return and exchange conditions stated above.
Return and Exchange Application
You can share your return or exchange request with us via the WhatsApp support line below, along with your order number.
WhatsApp Support Line:+90 535 040 94 89
Our customer service representatives will contact you as soon as possible and provide you with the necessary information about your process.